Frequently Asked Questions

1. What is Weatherall Weddings & Event Hire?

We are a family-owned, Brisbane-based online boutique specialising in premium décor and furniture hire for weddings, engagements, birthdays, and other special events. Our curated collection helps you create elegant, personalised celebrations.

2. Where are you located, and do you serve areas outside Brisbane?

We are based in Brisbane, Queensland, Australia. We primarily serve the Greater Brisbane area, including the Gold Coast and Sunshine Coast. For events further afield, please contact us to discuss availability and transport fees.

3. What types of events do you cater to?

We provide hire items for a variety of events, including weddings, engagements, bridal showers, baby showers, birthdays, corporate events, and more. If it’s a special occasion, we’re here to help!

4. How do I book your hire items?

Browse our online catalogue, select your items, and submit a booking request via our website or by emailing [email protected]. We’ll confirm availability, provide a quote, and secure your booking with a deposit.

5. How far in advance should I book?

We recommend booking as early as possible, especially for peak seasons (spring and summer). A minimum of 4–6 weeks is ideal, but we’ll do our best to accommodate last-minute requests based on availability.

6. Do you require a deposit?

No, full payment is required at the time of booking plus a 15% refundable* security deposit.

7. Can I see the items before booking?

Absolutely! We offer consultations by appointment at our Brisbane storage facility. Contact us to schedule a visit or request additional photos of specific items.

8. What types of items do you offer for hire?

Our collection includes arbors, tables, chairs, tableware, signage, lighting, candles, and other decorative pieces. Browse our catalogue for the full range.

9. Do you offer styling or setup services?

Yes, we offer optional setup and styling services to bring your vision to life. Let us know your ideas, and we’ll provide a tailored quote. Alternatively, you can opt for DIY hire and collect items yourself.

10. Are your items cleaned before hire?

Yes, all items are thoroughly cleaned and inspected before and after each hire to ensure they arrive in pristine condition.

11. What happens if an item is damaged or lost?

Clients are responsible for hired items during the hire period. Any damage or loss will incur a replacement or repair fee, outlined in our hire agreement. We recommend handling items with care to avoid extra costs.

12. Do you offer delivery and pickup?

Yes, we provide delivery and pickup services within the Greater Brisbane area. Fees vary based on location. DIY collection from our Brisbane storage facility is also available.

13. What is the hire period?

Our standard hire period is 1–4 days, depending on the event. Longer hires can be arranged. Please discuss your needs when booking.

14. Can I pick up items myself?

Yes, you can collect items from our Brisbane storage facility during agreed times. Ensure your vehicle is suitable for transporting the items, and we’ll assist with loading.

15. How much does it cost to hire your items?

Pricing varies by item and quantity. View indicative prices in our online catalogue or request a personalised quote. Delivery, setup, and styling services incur additional fees.

16. What payment methods do you accept?

We accept bank transfers and major credit/debit cards via our secure online payment system. Full payment terms are provided at checkout.

17. Can I cancel or modify my booking?

Cancellations made 14+ days before the event forfeit the deposit but receive a refund of any additional payments. Modifications (e.g., adding/removing items) are subject to availability, contact us as soon as possible to discuss.

18. Do you offer packages or discounts?

We offer curated packages for weddings and events to suit various budgets. Discounts may be available for large orders or off-peak bookings. Ask us for details!

19. Can you source custom or specific items?

If you’re after something unique, let us know! While we focus on our curated collection, we may be able to source or recommend specific items to match your theme.

20. How do I contact you?

Reach us via email at [email protected], phone at 0434 211 510, or through our website’s contact form. We aim to respond within 24 hours.

Still have questions? We’re here to help! Get in touch, and let’s start planning your dream event.